no incoming call on Softphone/BYOD

[mogulman]

hmm..ok..played some more.. Tried putting the HT502 in the DMZ of my router. didn't make a difference..

I did find out something interesting though..

If I answer the phone connected to the HT502 on the first ring, then it works fine.

If I answer the phone connected to the HT502 on the 2nd ring or later, then I get the busy signal on the HT502 connected phone when I answer. puzzling..

[rcc344]

On your request for BYOD settings on the HT502, this is what I am using after tweeking to resolve several issues. These are changes from default.

I'm using the HT502 in a static IP mode, behind a router. My router does not require port forwarding, however some may require forwarding 5000-65000 UDP. In the dial plan, replace the 609 with your local area code. This plan works with 7, 10 and 11 digit numbers.

NAT Traversal (STUN): No, but send keep-alive
Outgoing Call without Registration: No
Register Expiration: 4 (in minutes)
Use random port: Yes
Check SIP User ID for incoming INVITE: Yes
Allow Incoming SIP Messages
from SIP Proxy Only: Yes
Preferred DTMF method:
(in listed order) Priority 1: RFC2833
Priority 2: In-audio
Priority 3: In-audio
Dial Plan: { *x+|[49]11|123|<=1>[2-9]xxxxxxxxx+|<=1609>[2-9]xxxxxx+|1[2-9]xx[2-9]xxxxxx}
Gain: TX -4dB RX -4dB

I'm not a master of VoIP, so this should not be taken as the most optimal configuration, but it works for me. I welcome any suggestions for changes.

[isgjay]

..If I answer the phone connected to the HT502 on the 2nd ring or later, then I get the busy signal on the HT502 connected phone when I answer. puzzling..

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I am configuring an HT502 for the first time today. I thought it was working great, then discovered that if I answer AFTER the first ring, I hear a fast busy. I do not have another ATA hooked up behind my router, but I do have a couple of SIP phones plugged in; one is on a separate VOIPo account.

I think this must be related to a setting in the HT502, but have not found it.

I have never experienced this with my Linksys ATA. Wondering if anyone can help....

- Jay

[voipinit]

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I am configuring an HT502 for the first time today. I thought it was working great, then discovered that if I answer AFTER the first ring, I hear a fast busy. I do not have another ATA hooked up behind my router, but I do have a couple of SIP phones plugged in; one is on a separate VOIPo account.

I think this must be related to a setting in the HT502, but have not found it.

I have never experienced this with my Linksys ATA. Wondering if anyone can help....

- Jay

What is your HT502 firmware version? and do you have the random port set to yes or no (default is no)?