Hardware Update

**zevin** · 10-20-2008 10:11 PM

If asking the users to place the GS-205 between the modem and router would be asking them to possibly make changes for PPPoE. IMO that would be a support nightmare.

**burris** · 10-21-2008 04:29 AM

Originally Posted by zevin

If asking the users to place the GS-205 between the modem and router would be asking them to possibly make changes for PPPoE. IMO that would be a support nightmare.

At some point in the setup, if you use PPPoE, you still have to engage it. Why is this more difficult?

At the moment, I have my DSL modem bridged and my router does the PPPoE.

I will shortly try to set up the 502 as a router in addition to the VOIP functions (I bought 2 lines) and my present router only as an access point for my lan.
Since my present setup is working flawlessly, I am hesitant to mess it up.

**voxabox** · 10-21-2008 05:04 AM

guys,
what's your HT-502 firmware version?
my HT502 shows: Program-- 1.0.1.8 Bootloader-- 1.0.0.9 Core-- 1.0.0.23 Base-- 1.0.0.66
according to GS site, the latest is 1.0.1.15 - release notes

**burris** · 10-21-2008 05:26 AM

Originally Posted by voxabox

guys,
what's your HT-502 firmware version?
my HT502 shows: Program-- 1.0.1.8 Bootloader-- 1.0.0.9 Core-- 1.0.0.23 Base-- 1.0.0.66
according to GS site, the latest is 1.0.1.15 - release notes

When I first got the 286, I also noticed the firmware was out of date. At that time, Norm and I tried upgrading it and found a bunch of problems happening.
I would maybe wait for VOIPo to push any acceptable upgrades via the MAC from their servers. If you are provisioned, I believe they can take care of it.

**dswartz** · 10-21-2008 06:50 AM

Burris, the point is that with DHCP, the ATA requires no special configuration by the VSP, whereas for PPPoE, it may very well need it, which means to have the ATA/router sitting in front of the customer's network will require VOIPO (or whoever) to have to know your PPPoE credentials. Aside from the support hassle, there is also the security aspect - VOIPO is my VSP, not my ISP...

**burris** · 10-21-2008 10:41 AM

Originally Posted by dswartz

Burris, the point is that with DHCP, the ATA requires no special configuration by the VSP, whereas for PPPoE, it may very well need it, which means to have the ATA/router sitting in front of the customer's network will require VOIPO (or whoever) to have to know your PPPoE credentials. Aside from the support hassle, there is also the security aspect - VOIPO is my VSP, not my ISP...

I'm trying to understand what you wrote.

At the moment, with DSL, I have the DSL modem in a bridged mode..feeding my wireless router that performs the PPPoE that is set up in the router, not with the ISP.

When I hook up the 502, I will set up the router to do PPPoE. The 502 router DHCP can be NAT router(so it can go behind a firewall) or switched mode..I'm not keen on using IVR to set it up, and I think direct access will do the job..

I then hope to go into my existing router that will function as an access point.

What is it that you see differently with the 502?

**dswartz** · 10-21-2008 11:06 AM

With PPPoE, the client (your router) has to communicate with (and authenticate with) the ISP's server. Once that works, you have an IP address and can do stuff. If you put an ATA in front of router, then the ATA needs to do the PPPoE authentication with the ISP, since your original router is sitting behind it and can't do PPPoE. Not to mention having to deal with possible double-NAT issues from apps on my internal LAN.

**voxabox** · 10-21-2008 07:34 AM

Originally Posted by burris

When I first got the 286, I also noticed the firmware was out of date. At that time, Norm and I tried upgrading it and found a bunch of problems happening.
I would maybe wait for VOIPo to push any acceptable upgrades via the MAC from their servers. If you are provisioned, I believe they can take care of it.

Already submitted a request - ticket EHX-260881

**voxabox** · 10-21-2008 08:13 AM

Originally Posted by voxabox

Already submitted a request - ticket EHX-260881

FYI, from VoIPo Support Team:

While we agree that upgrading to the latest firmware always sounds like a good idea, we've had some problems in times past with one problem being fixed while more problems arise. That said, this firmware is not going to be supported until we have the chance to thoroughly test it in our lab. We are working diligently to provide you the best service possible, so we will be testing this new firmware as time permits. When we have tested this firmware and feel comfortable with rolling it out to all of our customers, it will be automatically upgraded.

Regards,
VoIPo Support Team
support@voipo.com
http://support.voipo.com

Suggestion to VoIPo Support Team:
To avoid unnecessary support tickets, perhaps there should be a list of VOIPo approved firmware versions; furthermore, the ATAs should be configured to perform periodic/automatic upgrade; otherwise, customers (I, for instance have the modem, router, ATAs on UPS) will need to be notified of new firmware availability to reboot their ATAs (to get the upgrade)
I'm well aware of SIP NOTIFY reboot/restart method

**scott2020** · 10-21-2008 08:21 AM

I got the 502 yesterday but I didn't get a chance to connect it yet.

From what I understand, on the 502 LAN side the end user should have access to make changes to PPPOE credentials and such. Is that correct? In that sense it is more like a store bought router that would need to be configured for PPPOE anyway. I don't think VOIPo wants to manage or even know about it's customers PPPOE credentials. There would be a lot of risk in that.

scott