30 minute cutoff

**dswartz** · 01-01-2009 02:46 PM

Originally Posted by Xponder1

Well the softphone did work and it was not just once. I checked my call log and there are at least 5 calls over 30 minutes from the softphone. I have opened a ticket.

Something else weird I noticed last night. The mac address printed on this adapter is off by exactly one digit. The last digit was off by one number.

Well, half the mystery is solved; from what I can find online, x-lite implements the session timer feature

**Xponder1** · 01-01-2009 02:58 PM

Originally Posted by dswartz

Well, half the mystery is solved; from what I can find online, x-lite implements the session timer feature

Dunno but my wife will never agree to keep this if it cuts her calls off at 29.5 minutes. She can talk forever....

**voxabox** · 01-01-2009 03:01 PM

Originally Posted by Xponder1

I am using the device they shipped me that I received yesterday and its cutting calls off at exactly 29.5 minutes. I just sent a email to support. Odd because before I hooked up this device I was using X-Lite to make calls and was on the phone 90 minutes with no problem except a slight bit of noise on the line and the person on the other end if out of state saying they heard a echo of some kind (odd since I was using a headset).

with VOIPo supplied ATA (HT-502/HT-286), you should not experience the 30 min. cut off

I see some possibilities:

your ATA is improperly provisioned
your ATA is not been automatically provisioned by VOIPo

**Xponder1** · 01-01-2009 03:13 PM

Originally Posted by voxabox

with VOIPo supplied ATA (HT-502/HT-286), you should not experience the 30 min. cut off

I see some possibilities:

your ATA is improperly provisioned
your ATA is not been automatically provisioned by VOIPo

I think #1 is the answer. Perhaps because I was using the softphone before I got the ATA.

**dswartz** · 01-01-2009 03:15 PM

Originally Posted by Xponder1

Dunno but my wife will never agree to keep this if it cuts her calls off at 29.5 minutes. She can talk forever....

Try this: "Honey, if you're going to talk for more than 1/2 hour, you need to use the softphone! (LOL)

**burris** · 01-01-2009 03:19 PM

These are the settings on my 502 relating to call timing. Don't know if this is relevant. All of mine are set to no..

Caller Request Timer: No Yes (Request for timer when making outbound calls)
Callee Request Timer: No Yes (When caller supports timer but did not request one)
Force Timer: No Yes (Use timer even when remote party does not support)

**voxabox** · 01-01-2009 09:21 PM

Originally Posted by burris

These are the settings on my 502 relating to call timing. Don't know if this is relevant. All of mine are set to no..

Caller Request Timer: No Yes (Request for timer when making outbound calls)
Callee Request Timer: No Yes (When caller supports timer but did not request one)
Force Timer: No Yes (Use timer even when remote party does not support)

AFIAK, these settings should do the trick (for VOIPo openser configuration)

**Xponder1** · 01-01-2009 10:44 PM

Originally Posted by voxabox

AFIAK, these settings should do the trick (for VOIPo openser configuration)

I can login to this things web control panel and see the basic settings but any of the other tabs it tells me I have the wrong password. How do I check those settings?

**burris** · 01-02-2009 04:37 AM

Originally Posted by Xponder1

I can login to this things web control panel and see the basic settings but any of the other tabs it tells me I have the wrong password. How do I check those settings?

Call or put in a ticket to have support check it for you.

**Xponder1** · 01-02-2009 10:55 AM

I already have a ticket submitted. I received this update today.

We'll have an engineer see why you are experiencing this problem, and get back to you once we have a resolution. In the meantime, let us know of any updates, if any, on your end.