No devices registered in Vpanel

[Hawkmeister]

Tim,

Remember, I was actually dropped from a call I was on. That's how I knew it happened. If it was in the process of re-registering, why would it have dropped me from the call?

It probably took me ~ 4/5 minutes from the dropped call, until I manually rebooted the ATA.

[VOIPoTim]

Tim,

Remember, I was actually dropped from a call I was on. That's how I knew it happened. If it was in the process of re-registering, why would it have dropped me from the call?

It probably took me ~ 4/5 minutes from the dropped call, until I manually rebooted the ATA.

Were you on the older .8 firmware by chance?

[Hawkmeister]

Hi Tim,

I don't believe so. I've tried to keep things updated. Here's the ATA detail..

Product Model: HT-502 V1.1B
Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9 Core-- 1.0.0.25 Base-- 1.0.0.76

I don't know if the Motorola Cable modem logs would be of any help. I have noticed records being logged that were not present prior to adding the ATA. The following is an example of the events:

2009-02-17 09:02:23 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-02-17 09:02:21 6-Notice M571.4 Ethernet link dormant - not currently active
2009-02-17 09:02:19 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-02-17 09:02:11 6-Notice M571.4 Ethernet link dormant - not currently active
2009-02-17 09:02:09 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-02-17 09:02:07 6-Notice M571.4 Ethernet link dormant - not currently active


Let me know if there's anything else i can provide in my environment that will help troubleshoot.

[Xponder1]

Tim you think it would help to find the cause if the logging on the devices was set to debug? Last time you gave out the pass I noticed a log level setting. Maybe its something simple that is not getting logged because its set to error only or something like that.

Just tossing out ideas. I understand that would create a lot of traffic so maybe try it with a test group (folks who have more problems then others perhaps).

Mine is still up.
Product Model: HT-502 V1.1B
Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9 Core-- 1.0.0.25 Base-- 1.0.0.76
System Up Time: 13:03:02 up 17:00