Knowledgebase and FAQs - VOIPo

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  1. How do I register my E-911 address?  Upon the completion and processing of your sign up, you must log into our vPanel Account Management Tool and manually update your E-911 address information. Please follow the steps below to update your E-911 address:   &nb... Read More
  2. What is E-911?  E-911 stands for Enhanced 911. This service is provided where available as a VOIPo customer. When you place a call to 911 your information is sent to the nearest Public Safety Answering Point (PSAP). With E-911, operators no longer need to ask ... Read More
  3. How do I modify E911 services for Full Service Line Account? You can modify E911 services for a Full Service Line account simply by logging into your Reseller Control Panel.  You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to modify.  ... Read More
  4. How can I cancel an individual E911 subscription? You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific item you are wishing to cancel (in this case the... Read More
  5. How can I cancel an account? You can cancel an account simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific account you wish to cancel.  Simply check mark the action b... Read More
  6. How can I create an account? You can create an account simply by logging into your Reseller Account and navigating as follows: Accounts -> Create Accounts.  You will first be required to select the type of account you are wanting to create, the options available will be ... Read More
  7. Sample Terms of Service The use of services provided by VOIPo LLC [hereafter referred to as "VOIPo"] constitutes agreement to these terms. BY ACTIVATING OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UND... Read More
  8. Sample E911 Disclaimer E911 Disclaimer  VOIPo provides you with phone services over your broadband connection. There is an important difference between the VOIPo service and the phone service provided over a traditional phone line -- this difference is that the 9-1... Read More