Knowledgebase and FAQs - VOIPo

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  1. What type of internet service do I need for VOIPo?    VOIPo requires a high speed internet connection such as DSL, cable internet, or fiber optic service (such as FiOS).    It also requires a minimum of 256 kilobits per second or higher, upload and download spe... Read More
  2. My call quality is poor, what could be causing this?  Generally, poor call quality is a result of an issue with the internet connection.  There are multiple tests you can conduct to test your internet connection.  VOIPo provides a utility for testing that can be down... Read More
  3. How do I change the time zone that is used to display my Call History? To change the time zone used for Call History and other time-based features,      1. Log in to your VPanel at      2. Click the tab labeled "Account".  Once the page loads, click the ... Read More
  4. What is the Virtual Fax feature? Our Virtual Fax service allows you to receive inbound faxes over a dedicated fax line.  Any inbound transmissions are forwarded to an email address kept on file for the fax service.  Outbound faxing can be achieved by uploading a supported ... Read More
  5. Can I download my Call History? You can download your call history.  Simply login to your Reseller Control Panel and navigate to "Call History".  You will then be able to select the Year and Month and download history for that applicable selection.... Read More
  6. Sample Number Transfer Letter of Authorization Sample LOA: --- VOIPo Letter of Authorization Thank you for selecting VOIPo. Number Portability allows you to keep your current number while changing your service provider. Upon receipt of ... Read More
  7. Sample Terms of Service The use of services provided by VOIPo LLC [hereafter referred to as "VOIPo"] constitutes agreement to these terms. BY ACTIVATING OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UND... Read More
  8. VoIP Reseller Panel Sitemap Call History This page will show a master call log of all calls from all accounts within your reseller account. You can narrow the display by account, call type, and date.  You ... Read More