Knowledgebase and FAQs - VOIPo

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  1. Telemarketer Block  Telemarketers are getting more and more crafty these days. We have integrated a telemarketer block system driven on community based submissions.  If you enable this feature, any calls flagged by you or other VOIPo users... Read More
  2. Speed Dial (Custom Outbound Route) To setup speed dial, login to the vPanel at         1) Click on "Features"         2) Click on "Speed Dial" on the left column         3) In the "S... Read More
  3. Am I able to transfer my cell phone number to VOIPo? We are able to port your existing wireless number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days.... Read More
  4. Listings in public directories once number ports/transfers into VOIPo.  When you choose to transfer your existing number to VOIPo, we submit your number transfer request and retain the current directory listing. This means that whatever your previous listing was, this will be the same remain with VOIPo services. ... Read More
  5. What is a Virtual Number? You're able to add additional phone numbers to your account from any cities/rate centers that VOIPo offers service in. These numbers simply point to your primary number established with VOIPo. This is especially useful if you want to have a pres... Read More
  6. How do I order a Virtual Number? To order a Virtual Number:        1) Log into your vPanel Account Management Tool        2) Click the "Features" tab        3) Click "Virtual Num... Read More
  7. How do I order the Virtual Fax Service? VOIPo provides a virtual fax service for customers who wish to have a fax line. To order this service please do the following from your vPanel Account Management Tool (      1) Click on Feature... Read More
  8. What is the rollover line or 2nd line on the adapter? A 2nd line rollover is not another telephone number. The VOIPo phone adapter that you receive has two phone line ports for you to utilize. By default, the 2nd port is a rollover of the first line port configured with the same phone number but just co... Read More
  9. Shipping policies For normal residential/small business accounts, devices will be shipped within 7-10 days of the order. Our normal shipping time is 7-10 days. We ship using USPS (2-3 day). Once you receive the shipping e-mail with tracking number, that m... Read More
  10. PBX BETA Info Overview Each PBX has its own subdomain/hostname which is used for all connections to it such as logging in, accessing the control panel, SIP registrations, etc. Every function within the PBX is assigned an extension. Every extension within your PB... Read More
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