Knowledgebase and FAQs - VOIPo

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  1. Call Forwarding Instantly forward all calls to an alternative phone number of your choosing. Additionally, you may forward calls based on a custom pre-defined criteria (Custom Inbound Call Routing). To setup call forwarding, login to your vPanel at account.v... Read More
  2. Call Blocking (Custom Inbound Route)  Route calls based upon your own unique criteria, all from the comfort of your web based vPanel account (located under Features -> Call routes-Incoming). Add specific numbers to route, define groups/contacts, or create your own custom rules ... Read More
  3. Network Failover Forwarding  Did the kids bring down the home Internet again?  With Failover Forwarding, simply specify an alternative contact number and our system will automatically forward calls anytime you've lost connection to our network.  By default F... Read More
  4. Telemarketer Block  Telemarketers are getting more and more crafty these days. We have integrated a telemarketer block system driven on community based submissions.  If you enable this feature, any calls flagged by you or other VOIPo users... Read More
  5. Speed Dial (Custom Outbound Route) To setup speed dial, login to the vPanel at account.voipo.com         1) Click on "Features"         2) Click on "Speed Dial" on the left column         3) In the "S... Read More
  6. Am I able to transfer my cell phone number to VOIPo? We are able to port your existing wireless number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days.... Read More
  7. Listings in public directories once number ports/transfers into VOIPo.  When you choose to transfer your existing number to VOIPo, we submit your number transfer request and retain the current directory listing. This means that whatever your previous listing was, this will be the same remain with VOIPo services. ... Read More
  8. Can I port my toll-free number to VOIPo? Yes, VOIPo offers the option of porting in your toll-free number.  For a detailed guide on how to port your telephone number, please visit our Number Porting Article.... Read More
  9. What is the rollover line or 2nd line on the adapter? A 2nd line rollover is not another telephone number. The VOIPo phone adapter that you receive has two phone line ports for you to utilize. By default, the 2nd port is a rollover of the first line port configured with the same phone number but just co... Read More
  10. Shipping policies For normal residential/small business accounts, devices will be shipped within 7-10 days of the order. Our normal shipping time is 7-10 days. We ship using USPS (2-3 day). Once you receive the shipping e-mail with tracking number, that m... Read More
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