Knowledgebase and FAQs - VOIPo

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  1. My call quality is poor, what could be causing this?  Generally, poor call quality is a result of an issue with the internet connection.  There are multiple tests you can conduct to test your internet connection.  VOIPo provides a utility for testing that can be down... Read More
  2. Does VOIPo offer BYOD (Bring Your Own Device) service?  While VOIPo does not offer a separate BYOD plan, BYOD credentials are generated once you register your official VOIPo device. To retrieve your BYOD credentials for your own equipment:      1)... Read More
  3. Can I use my VOIPo service when I am out of the country? Please be aware that VOIPo can not offer assistance with any connectivity issues while using the hardware outside of the US.  As a US based company at this time we only support the use of our services within the US.... Read More
  4. Can I receive collect calls with my VOIPo service? No, VOIPo does not support receiving collect calls.... Read More
  5. Can I dial 900 area code numbers with my VOIPo service? No, VOIPo service does not support dialing 900 area code numbers.... Read More
  6. How do I register my E-911 address?  Upon the completion and processing of your sign up, you must log into our vPanel Account Management Tool and manually update your E-911 address information. Please follow the steps below to update your E-911 address:   &nb... Read More
  7. What is a Virtual Number? You're able to add additional phone numbers to your account from any cities/rate centers that VOIPo offers service in. These numbers simply point to your primary number established with VOIPo. This is especially useful if you want to have a pres... Read More
  8. How do I order the Virtual Fax Service? VOIPo provides a virtual fax service for customers who wish to have a fax line. To order this service please do the following from your vPanel Account Management Tool (      1) Click on Feature... Read More
  9. Demo control panels for Reseller Program The following logins are available for demonstration purposes for the reseller program. Reseller interface: Username: resellerdemo Password: demo Full Service Line Reseller Customer: Username: residentialdemo... Read More
  10. PBX BETA Info Overview Each PBX has its own subdomain/hostname which is used for all connections to it such as logging in, accessing the control panel, SIP registrations, etc. Every function within the PBX is assigned an extension. Every extension within your PB... Read More
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