Articles Search Results
- Why was the cost of the call different than I expected? The per minute rate is calculated based on a few different variables. Such as but not limited to: A) Is the call incoming or outgoing? B) Is the call international? 1) Example would be a call outbound to a international de... Read More
- How can I stop my account balance from going negative? You can setup and use our auto replenishment feature. This will allow you to maintain a positive balance so your calls and service will always be available since VOIPo's reseller program is all prepaid. Once your balance hits $1.00 y... Read More
- How can I cancel an individual E911 subscription? You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific item you are wishing to cancel (in this case the... Read More
- How can I cancel an individual phone number? You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific item you are wishing to cancel (in this case the... Read More
- How can I cancel an account? You can cancel an account simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions. You will then be able to locate the specific account you wish to cancel. Simply check mark the action b... Read More
- How can I create an account? You can create an account simply by logging into your Reseller Account and navigating as follows: Accounts -> Create Accounts. You will first be required to select the type of account you are wanting to create, the options available will be ... Read More
- Can I keep my own private phone number inventory? Yes even though we do have a large availability of numbers it is constantly changing, you can do this to ensure that you have available phone numbers for your clients needs at all times. You can obtain phone numbers for your private inventory b... Read More
- Basic Troubleshooting Guide If you are experiencing any of the following issues, your router or internet gateway may need additional configuration: - No audio - Incoming calls not ringing - Dropped calls ... Read More
- Linksys PAP2T Installation Guide Connecting Your VOIPo Adapter (Linksys PAP2T) To begin using your new VOIPo service, simply connect the VOIPo adapter to your router. Within 5 minutes the adapter should configure itself and be ready to use. 1) Phone -... Read More
- Grandstream HT502 Installation Guide Connecting Your VOIPo Adapter (Grandstream HT502) To begin using your new VOIPo service, simply connect the VOIPo adapter to your internet connection. 1) Phone - Plug your telephone in... Read More
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