Knowledgebase and FAQs - VOIPo

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  1. Are there any required bandwidth specifications to use VOIPo?  It is recommended that a minimum connection speed of 256Kbps is utilized in order to experience optimal quality with calls.  If there are any specific questions about this requirement, contact support at 877-998-6476  or send... Read More
  2. How do I reset my vPanel password?  If you have forgotten your password for the vPanel Account Management Tool, you can reset it by clicking on the Forgot Password option on the vPanel or visiting the following page:  You w... Read More
  3. How do I transfer/port my existing home phone number? We are able to port your existing number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days. The account / number must remain active at the previous provider until... Read More
  4. Update MWI (Message Waiting Indicator) To clear your phones message waiting indicator (MWI) you may use this button within the voicemail section of vPanel. Voicemail is located in the upper right corner of your vPanel Management page... Read More
  5. Is VOIPo compatible with a soft phone? In order to use a soft phone with VOIPo service, you must have, at least, speakers and a microphone. A headset works best as it decreases a lot of the echo that you would otherwise hear. Recommended Softphones: Zoiper  - http:/... Read More
  6. Checking Voicemail There are four (4) different ways to check your VOIPo voicemail: 1. To check and listen to your VOIPo voicemail, simply enter "123" on the keypad of your VOIPo connected phone. ... Read More
  7. Record a greeting To set a personalized greeting, dial 123 on your VOIPo connected phone to enter your Mailbox. Once in here, you'll listen for the prompts to enter the Advanced Options (option 5). Enter the Advanced Options and listen for the prompt to Record ... Read More
  8. Voicemail Controls Once logged into the Voipo provided control panel (vPanel), there will be a tab labeled "Voicemail" in the top right. In here, you will be able to control a multitude of settings established with your Voicemail. Select Mailbox: In this sectio... Read More
  9. What is the Virtual Fax feature? Our Virtual Fax service allows you to receive inbound faxes over a dedicated fax line.  Any inbound transmissions are forwarded to an email address kept on file for the fax service.  Outbound faxing can be achieved by uploading a supported ... Read More
  10. Why was the cost of the call different than I expected? The per minute rate is calculated based on a few different variables.  Such as but not limited to: A) Is the call incoming or outgoing? B) Is the call international?     1) Example would be a call outbound to a international de... Read More
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