MWI not turning off...

[fisamo]

When your MWI is stuck on, do you get a stutter tone? If not, the problem is with the way the ATA is signalling your phone. I've had this problem with our Uniden TRU-8865 system and our CallVantage DLink 1102 ATA.

In your Uniden set, access the menu --> Global Settings --> Voicemail Tone and make sure it's ON. With that feature set to on, the VMWI probalby won't clear immediately, but it usually goes off after a while. (With that feature off, it's supposed to accept the FSK signal from the ATA and respond instantly, but it's apparently not responding correctly to the FSK signal. Turning the feature on, IIRC, the phone goes offhook occasionally and turns the VMWI light on or off based on whether it detects a stutter tone.

[sal]

Not to be different but I don't have problems with Panosonic, Uniden, and ATS phones. I don't know the model of these phones since I am at work. Will check after I get home.

[ptrowski]

When your MWI is stuck on, do you get a stutter tone? If not, the problem is with the way the ATA is signalling your phone. I've had this problem with our Uniden TRU-8865 system and our CallVantage DLink 1102 ATA.

In your Uniden set, access the menu --> Global Settings --> Voicemail Tone and make sure it's ON. With that feature set to on, the VMWI probalby won't clear immediately, but it usually goes off after a while. (With that feature off, it's supposed to accept the FSK signal from the ATA and respond instantly, but it's apparently not responding correctly to the FSK signal. Turning the feature on, IIRC, the phone goes offhook occasionally and turns the VMWI light on or off based on whether it detects a stutter tone.

Correct Fisamo, I don't get a stutter tone when the MWI is blinking. I tried entering the VM system today and exiting by pressing # and using the "Update MWI Again" on the CP to no avail.

I will try your method, thanks! The wife is getting to the point where she doesn't even check the VM anymore as she just sees the light blinking constantly.

[voipinit]

Just to clarify - if I forget to hit the # before hanging up - the only way I can get the light off is to call my number and leave a message and then retrieve it and exit with the # sign. If there are no messages, the graceful exit doesn't work.

[TomP]

Correct Fisamo, I don't get a stutter tone when the MWI is blinking. I tried entering the VM system today and exiting by pressing # and using the "Update MWI Again" on the CP to no avail.

I will try your method, thanks! The wife is getting to the point where she doesn't even check the VM anymore as she just sees the light blinking constantly.

Same here - no stutter tone with MWI blinking after all messages deleted. I'll check the Voicemail Tone setting as well. I do get a stutter tone when there are messages waiting, however, so I'm thinking I may have this set to ON already. Will check to be sure when I get home. Thanks.