All circuits busy

[bwyatt]

https://secure.voipo.com/preferences/network

This link works like a charm, even though I don't have a tab in the control panel to go to it.

This is most likely the culprit. The phone line resulting in the "all circuits busy" recording is on west01 while the line that presented no problems is on sip-central01

You don't see it in Features/Preferences/Network Preferences? That setting does not appear for a Virtual Number assigned to a 2nd line, but it should appear for your primary line on a Residential Account.

No, it's not there. Could it be because I have a temporary number while my permanent number is being ported? Again, I can access it with the link at the top of this post, there is just not tab for it in Vpanel.

Go to https://secure.voipo.com/preferences/advanced look at audio. Select "Use VOIPo Network for Audio".

Are you suggesting I still change this setting now?

[fisamo]

To be sure we're on the same wavelength...

For item 2 - checking for device status - When you log in to your vPanel and click in the Features tab at the top, you should see the word "Devices" in the dark blue menu bar. If you click on the word Devices, you should see a table with the headings Username, Contact, and User Agent (there's also Domain and Expires, but those fields are empty). If your device is properly registered, your phone# will show up under username, and the Contact column will have "sip:{yourphone#}@{your_ip_address}", and the User Agent will say something like PAP2T. If your device is not registered (meaning, you won't get calls), you'll see a message "You are not currently registered to our servers!" When calls were failing, were you registered, or did you have the Not Registered message? (I never thought to ask you if the Line 1 light was on or off on your ATA. )

For item 3 - the Network Preferences option. If you click on the Features tab in the light blue, then click on the Preferences word in the dark blue bar, the choices on dark blue menu bar change. You should see the option for Network Preferences after you click the Features tab, then the word Preferences. If you still don't see it, put in a ticket--there could be some add'l configuration needed on your account.

I don't think I asked--do you have a number entered in the 'failover' feature, or do you failover to voicemail? At this point, it's more of a question of curiosity, because the calls not showing in your logs does suggest that they never even made it to Voipo's call processing servers...

[caseydoug]

No, it's not there. Could it be because I have a temporary number while my permanent number is being ported? Again, I can access it with the link at the top of this post, there is just not tab for it in Vpanel.

I suppose a temporary number could cause that, but it would surprise me. I thought "temporary" numbers become permanent numbers if you don't port.

Another thing I've noticed and commented upon is that VPanel does not seem to be consistently implemented for IE8. Some features won't work unless the browser is in "Compatibility View," whereas other features won't work unless "Compatibility View" is disabled. You can find controls for Compatibility View under "Page" in the browser menu. I've never seen it eliminate a single item from a menu, however. You might try to look at VPanel in a different browser to see whether it makes a difference.

[Warus1]

FWIW: I do not have the network tab either..

But the link : https://secure.voipo.com/preferences/network
does indeed take me to the network settings.

Suspect the Vpanel has changed between you signing up and me signing up.
I'll bet us newbie VOIPo'ers have a more generic Vpanel so we don't screw things up.
You old timers already know what not to touch.. LOL

[caseydoug]

Surely they didn't neglect to show you the secret handshake!

[bwyatt]

When calls were failing, were you registered, or did you have the Not Registered message?

Indeed, we're on the same page here. When the calls were failing I WAS registered.

the Network Preferences option. If you click on the Features tab in the light blue, then click on the Preferences word in the dark blue bar, the choices on dark blue menu bar change. You should see the option for Network Preferences after you click the Features tab, then the word Preferences.

For me, features > preferences > yields:
Advanced Display PIN Softphone / BYOD Password

No network tab.

I don't think I asked--do you have a number entered in the 'failover' feature, or do you failover to voicemail

Failover to voicemail.

Another thing I've noticed and commented upon is that VPanel does not seem to be consistently implemented for IE8.

I've tried it with IE8 and Google Chrome and get the samething.

[bwyatt]

Surely they didn't neglect to show you the secret handshake!

No one shared the handshake, but (and please don't tell anyone this) I'm beta testing their newest device; it looks like a shoe with a rotary dial on the bottom, and an 8 foot telescopic antenna. I'm told it should work anywhere in the house!

[Warus1]

No one shared the handshake, but (and please don't tell anyone this) I'm beta testing their newest device; it looks like a shoe with a rotary dial on the bottom, and an 8 foot telescopic antenna. I'm told it should work anywhere in the house!

Wait a minute! They told me I was the only one with the shoe phone..
Next you'll tell me they gave you the cone of silence too!

[Russell]

Wait a minute! They told me I was the only one with the shoe phone..
Next you'll tell me they gave you the cone of silence too!

Neither of which beats the ring splash I experience when I have new voicemail!

[fisamo]

Actually, the cone of silence was a part of the founder's package. They must have had a few left over. It comes in handy--I have three girls under the age of 10.