Voipo Down ?

**voipinit** · 10-07-2009 04:44 PM

Originally Posted by Montano

I guess this is why BYOD users are a pain in the @$$, but how are we to know that we should move off of a particular server ? Email perhaps ? I'm still on west01, so what should I change it to ?

Just pick 1:
sip-central01.voipwelcome.com
sip-east01.voipwelcome.com
sip-byod.voipwelcome.com

I am BYOD as well and you shouldn't complain, if it's a bother to you, get a provisioned device.

**ptrowski** · 10-07-2009 06:26 PM

Originally Posted by voipinit

Just pick 1:
sip-central01.voipwelcome.com
sip-east01.voipwelcome.com
sip-byod.voipwelcome.com

I am BYOD as well and you shouldn't complain, if it's a bother to you, get a provisioned device.

Obviously it was affecting some people who were provisioned so that doesn't mean an automatic fix.

**VOIPoTim** · 10-07-2009 06:36 PM

Originally Posted by ptrowski

Obviously it was affecting some people who were provisioned so that doesn't mean an automatic fix.

Just 3 reported issues though. 3 out of thousands isn't much.

**chpalmer** · 10-07-2009 07:32 PM

Tim-
will west01 return? I want to adjust my firewall rules...

I see the recent change but I need to adjust based on IP...

**ptrowski** · 10-07-2009 07:52 PM

Originally Posted by VOIPoTim

Just 3 reported issues though. 3 out of thousands isn't much.

Oh I understand, but just kicking to the "if you are byod don't complain" line is not always correct. It wasn't a knock on voipo at all, just a general comment that provisioning doesn't cure all ills comment.

**walletless** · 10-08-2009 12:54 AM

I am still having this issue even after moving to central01 server. I am not sure what is causing this, but it is VERY intermittent. The phone worked all day since afternoon (when I switched to central01), but now again I get no dialtone and no incoming calls (as of 11:50pm PST 10/7/09). I have opened a support ticket (TQA-598294), but am very dissapointed overall with the service reliability. I have even lowered my rating on dslreports.com

May be just 4 people are experiencing this problem, but it really does not help my when I am among those 4. I am looking at other service options now, but unfortunately, my number porting request from viatalk is complete, and VOIPo now has my number.. because of this, I cannot cancel my VOIPo service within the 30-day trial period

**burris** · 10-08-2009 06:55 AM

Originally Posted by walletless

I am still having this issue even after moving to central01 server. I am not sure what is causing this, but it is VERY intermittent. The phone worked all day since afternoon (when I switched to central01), but now again I get no dialtone and no incoming calls (as of 11:50pm PST 10/7/09). I have opened a support ticket (TQA-598294), but am very dissapointed overall with the service reliability. I have even lowered my rating on dslreports.com

May be just 4 people are experiencing this problem, but it really does not help my when I am among those 4. I am looking at other service options now, but unfortunately, my number porting request from viatalk is complete, and VOIPo now has my number.. because of this, I cannot cancel my VOIPo service within the 30-day trial period

When trying a new service, a good practice would be to first test the service for a month...before porting your number...to be sure the service is satisfactory for you. Then...ask for a port..
I think there were some BYOD people among those 4 who had a problem.

For me, I've been around since the beta days, and except for some glitches typical of every VOIP provider on the planet..as well as a blip on occasion from the POTS world..my service has been fantastic.
I don't remember the last time my wife complained. That is the acid test.

**fisamo** · 10-08-2009 08:17 AM

@walletless--

Out of curiosity, which adapter do you have? I'm sure that support will work you through all configuration/provisioning issues that could be contributing to your problem. If you have one of the Linksys RT31P2 adapters, consider connecting directly to the modem (if you don't already)--see if this resolves the issue. If you have a PAP, can you put it in DMZ as a test? I'm generally less than optimistic about DMZ solving the issue, but with the PAP not having a LAN port, your only other option is to make it your sole connection to the internet.

That approach usually isn't the best one for intermittent problems...

**rx100** · 10-08-2009 11:15 AM

FYI. With that reboot from day before yesterday and moving over to central01, solved my problem.

**walletless** · 10-08-2009 12:03 PM

Originally Posted by fisamo

@walletless--

Out of curiosity, which adapter do you have? I'm sure that support will work you through all configuration/provisioning issues that could be contributing to your problem. If you have one of the Linksys RT31P2 adapters, consider connecting directly to the modem (if you don't already)--see if this resolves the issue. If you have a PAP, can you put it in DMZ as a test? I'm generally less than optimistic about DMZ solving the issue, but with the PAP not having a LAN port, your only other option is to make it your sole connection to the internet.

That approach usually isn't the best one for intermittent problems...

RT31P2. Unfortunately, my home wiring makes it very inconvinient for me to keep the ATA connected directly to the modem. I will have to keep the setup the way it is.