VOIPo server change?

[burris]

While you may find it disappointing, I think the point Tim is trying to make here is that the ideal VoIP service will make the changes in the background without the customer's knowledge, resulting in always-optimal service, minimal downtime, etc. One of the common complaints about ViaTalk's service (at least 1-2years ago) was the 'which server is working best right now' game. When I had CallVantage, I never knew how many servers they ever had or if the server handling my 'line' ever changed--the address my device connected to was hidden in the 'administration portal', and there was never an option in the control panel to view or change it. Service was nearly flawless. IMO, this is a good move, and should be followed by removal of any reference to 'which' server one is connected to from the vPanel. After all, one should only need to know whether or not they are connected.

I totally agree. Removing the BYODers from the equation, all the rest should remain provisioned and VOIPo should have ultimate control with regards to the connectivity. I never understood the reasons for Tim to offer so many tweaks that might affect a proper connection.
I have mentioned many times over the years, that those few providers who had in-house control of the connection parameters, almost never had the problems of those that went crazy allowing the users to run amok.
If I remember, Tim wanted it to be this way and I hope he returns to making it so..
I think VOIPo should remain a 100% provisioned service and maybe risk losing a few customers who will go and screw up some other network in their quest for their Holy Grail of VOIP.

[fisamo]

... a few customers who will go and screw up some other network in their quest for their Holy Grail of VOIP.

Hey! I resemble that remark!