credit card payment fails but card is good

[bwyatt]

Again, in my case the card company says Voipo never hit the card. I'm able to look at the records in my account with the credit card company and see every charge attempt that's made and the result of the attempt. There's nothing there regarding the "declined" charge.

I did get a response from support, and if I understood the explanation correctly a declination notice goes out if a charge attempt doesn't go through - regardless of the reason. This should be changed (IMO). If I had gotten an email from VOIPO saying something like "We tried to charge your card but our automated system was unable to process the transaction. Kindly login to your account and manually initiate payment by the due date. " I would have not jumped to the conclusion that there was something wrong with my card.

[stevech]

This should be changed (IMO). If I had gotten an email from VOIPO saying something like "We tried to charge your card but our automated system was unable to process the transaction. Kindly login to your account and manually initiate payment by the due date. " I would have not jumped to the conclusion that there was something wrong with my card.

An absent follow-up alert from VoIPo (and other competitors) has been discussed in this forum in the past. It's far too easy to get a shut-off of VoIP service with no warnings, due to blame-game computer glitches.