20-35 second delay on outgoing calls

**SomeWhoCallMeTim** · 04-06-2011 07:55 PM

I thought I had seen a thread on this but can't find it.

We have a 20-35 second delay before we hear a ring on outgoing calls.

Comcast Modem <> Grandstream HT-502 <> Linksys Router

Is there something we can tweak to fix that?

Thanks,
Paul

**usa2k** · 04-06-2011 08:10 PM

Definitely send an email to support@voipo.com

I suspect a higher tier would look at that. I wonder if adding a # at the numbers you dial might speed it up? All the dial string handling is on their servers - not in the ATA. Maybe something is askew, or one of their routings needs to be diverted.

One thing you might make a note of is if its all call destinations, or just a specific area, or number?

**gatorsean** · 04-06-2011 09:37 PM

Just out of curiosity, is there anyway to ssh into these ATA boxes to do a pcap trace?

**SomeWhoCallMeTim** · 04-07-2011 12:53 PM

I'll do that. thanks!

Originally Posted by usa2k

Definitely send an email to support@voipo.com

I suspect a higher tier would look at that. I wonder if adding a # at the numbers you dial might speed it up? All the dial string handling is on their servers - not in the ATA. Maybe something is askew, or one of their routings needs to be diverted.

One thing you might make a note of is if its all call destinations, or just a specific area, or number?

**Amepesope** · 04-11-2011 05:47 AM

Thanks for your quick response, Tim.

I am also noticing that most of my outbound calls get a "busy" signal, as soon as I dial the number. Do you think, this behavior is also something to do with that upstream carrier?
ses
[word]w,t,s,a[/word]

**wevowva** · 04-27-2011 04:11 PM

Originally Posted by Amepesope

...I am also noticing that most of my outbound calls get a "busy" signal, as soon as I dial the number.

Same problem here. Our phone rings at the destination with our caller ID, but when they pick up, they get busy. On our end, we either get the fast busy or nothing at all. I have not experienced the long delay trying to call out, but we do sometimes just get a dead line after dialing... maybe I haven't waited long enough.

**tritch** · 04-27-2011 10:58 PM

Originally Posted by wevowva

Same problem here. Our phone rings at the destination with our caller ID, but when they pick up, they get busy. On our end, we either get the fast busy or nothing at all. I have not experienced the long delay trying to call out, but we do sometimes just get a dead line after dialing... maybe I haven't waited long enough.

If your ATA is behind your router, it could be a port blocking issue. I would open a support ticket and let them take a look at your setup.....

**jshatch** · 05-03-2011 08:33 AM

My phone has been doing this now for a while now, support suggested it was a latency issue between me and the voip server, and at first that's what it seemed like, but the problem hasn't gone away completely and latency looks fine. Already gone down the open port issue on this one (had the ATA connected directly to the internet at one point). Glad to see I'm not the only one with that problem.