Quote Originally Posted by ctaranto View Post
Tim,

Thanks for your response.

I didn't say my ticket was a month old. I've been waiting for a port for a month. I was patiently waiting until Dec 30 for the port, and when it didn't happen, I filed the ticket: ZPK-245441

It's been closed a handful of times (you've also responded to it in the past).

My point is the link provided above does not give accurate information. I understand the technical limitations you guys have, but don't create a page that give wrong results, and my port has clearly not happened yet.

I would expect that a port that is now 2 weeks past it's "finalized" date would be escalated with the holding carrier.

/c
I do show that it's pending and there has been an escalation ticket opened.

Unfortunately our hands are tied in terms of waiting for the losing carrier and our number porting service to address it. We do not handle porting in-house.

We'll continue to follow the escalation procedures to try to push it along.

Once we have an update from them, the estimated completion date will change on the status site and you'll get an automated e-mail.